Privacy Policy

1. Introduction and Scope

Welcome to Naushera Stays ("Company", "we", "us", or "our"). This Privacy Policy ("Policy") explains how we collect, use, store, process, disclose, protect, and manage your personal information when you access or use our website (www.naushera.stays), make reservations, communicate with us, stay at our properties, or otherwise use our services (collectively, the "Services").

This Policy applies to all individuals who interact with Naushera Stays, including guests, accompanying guests, visitors, booking enquiries, authorised representatives, service providers, and any other person whose personal information is processed in connection with our Services.

We are committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent manner. This Policy explains the information we collect, how we use it, the circumstances in which it may be shared, and the rights available to you.

By accessing our website, making a booking or enquiry, providing your information, staying at our properties, or otherwise using our Services, you acknowledge that you have read and understood this Policy and consent to the collection, use, storage, and disclosure of your personal information in accordance with its terms.

If you do not agree with this Policy, you should refrain from accessing or using our Services.

2. Definitions and Terminology

For the purposes of this Policy, the following terms and expressions shall have the meanings ascribed to them herein. In the event of any ambiguity or conflict between definitions, the most specific definition applicable to the context shall prevail:

"Personal Information" or "Personal Data": Personal Information means any information relating to an identified or identifiable individual, including contact details, identification documents, payment information, booking information and any other information capable of identifying such individual.

"Processing" or "Process": Processing means any operation performed on personal information, including collecting, storing, using, sharing, updating or deleting such information.

"Website": The official website of Naushera Stays accessible at www.naushera.stays (or any successor URL), including all web pages, subdomains, landing pages, and any digital properties operated or controlled by Naushera Stays.

"Services": All services, products, and offerings provided by Naushera Stays, including but not limited to hospitality services, accommodation services, booking and reservation services, payment processing services, communication services, facility management, operational services, and any other services provided through any platform, channel, or interface.

"Guest": The individual who makes, or on whose behalf a reservation is made, for accommodation at a property operated under the Naushera Stays brand. Guest includes the primary booking holder and all accompanying persons, minors, invitees, occupants, and any individual occupying or accessing a property pursuant to the reservation.

"Sensitive Personal Data" or "Sensitive Information": "Sensitive Personal Data" means personal information such as government-issued identification details, financial information, health information or any other information classified as sensitive under applicable law.

3. Regulatory Framework and Legal Compliance

Naushera Stays is committed to collecting, processing, storing, using, and protecting Personal Information in accordance with all applicable laws, regulations, and governmental requirements. We implement reasonable technical, administrative, and organisational measures to safeguard Personal Information and ensure that our data handling practices remain lawful, fair, transparent, and proportionate to the purposes for which the information is collected.

Where required, we will cooperate with competent regulatory, judicial, or law enforcement authorities and comply with any applicable legal obligations relating to the collection, use, disclosure, retention, or transfer of Personal Information.

We may review and update our privacy practices from time to time to reflect changes in applicable laws, regulatory requirements, industry standards, or our business operations.

4. Data Controller Information

Naushera Stays is the Data Controller in relation to all Personal Information collected, received, processed, stored, protected, used, disclosed, transferred, or otherwise handled in connection with the Services. As the Data Controller, Naushera Stays is responsible for determining the purposes and means of Processing of Personal Information, ensuring compliance with applicable laws, implementing appropriate safeguards, and respecting the rights of individuals. The following information identifies the Data Controller:

Legal Entity Name: Naushera Stays

Business Nature: Hospitality and Accommodation Services

Principal Place of Business: Chandigarh, India

Registered Address: SCO 2, Sector 17-E, Chandigarh – 160017, India

Telephone: +91 77174 59193

Email Address: naushera.stays@gmail.com

Website: www.naushera.stays (or successor URL)

Data Protection Responsibility: Full responsibility for lawful, fair, and transparent Processing of Personal Information

5. Information We Collect

Naushera Stays collects Personal Information depending on your interaction with us, the Services you use, and applicable legal requirements. The categories of information we currently collect, and may collect as our Services evolve, are set out below.

5.1 Current Data Collection (Direct Communication Channels)

At present, our website (www.naushera.stays) does not use cookies, analytics tools, or other automated tracking technologies. We collect Personal Information only when you voluntarily contact us through WhatsApp, email, telephone, SMS, or other communication channels.

5.1.A Contact and Booking Information

When you submit a booking enquiry, make a reservation, or otherwise communicate with us, we may collect information such as:

• Full name
• Email address
• Telephone number(s)
• Residential or postal address
• Stay details (including check-in/check-out dates and duration)
• Number of guests (including adults and minors, where applicable)
• Details of accompanying guests, where required
• Special requests or preferences, including accessibility needs, dietary requirements, or allergies
• Government-issued identification details and copies of identification documents, where required
• Nationality or citizenship information
• Purpose of stay
• Any other information you voluntarily provide during your enquiry or booking

Identification documents are collected solely for identity verification, guest registration, security, and compliance with applicable legal requirements.

5.1.B Communication Records

We may retain records of communications relating to your enquiry, reservation, stay, or post-stay interactions, including:

• WhatsApp messages
• Email correspondence
• Telephone call logs or notes of conversations
• SMS or other text communications
• Messages exchanged through other communication platforms
• Booking confirmations, modifications, or cancellations
• Requests, complaints, feedback, and grievance records
• Communication metadata, such as timestamps

5.1.C Payment Information

We currently accept payments through bank transfers and UPI. Depending on the payment method used, we may collect:

• Bank transfer or UPI details
• Payment amount
• Date and time of payment
• Transaction reference or confirmation details
• Payment status
• Information required to process refunds, where applicable

Naushera Stays does not store full debit or credit card details. Where card payments are introduced in the future, payment information will be processed directly by authorised third-party payment service providers, and we will retain only the transaction information necessary for accounting, reconciliation, refunds, and legal compliance.

5.2 Future Data Collection (Enhanced Digital Services)

If we introduce additional digital services, such as an online booking platform, guest accounts, website analytics, or third-party payment gateways, we may collect additional Personal Information after providing appropriate notice and obtaining consent where required by law.

5.2.A Online Booking System

If an online booking system is introduced, we may collect information such as:

• Account registration and login information
• Additional identity and contact information
• Government-issued identification and travel document information, where required
• Guest preferences, accessibility requirements, and dietary information
• Health information voluntarily disclosed for accommodation purposes
• Booking history, account activity, and previous stays
• Reviews, ratings, feedback, photographs, videos, or other content voluntarily submitted by you

5.2.B Online Payments

If online payment facilities are introduced, payment card information will be processed directly by PCI-DSS compliant payment service providers. Naushera Stays will not store full card numbers, CVV/CVC codes, PINs, or other sensitive payment authentication data. We may retain limited transaction information, such as transaction reference numbers, payment confirmations, and the last four digits of a payment card (where available), solely for accounting, reconciliation, customer support, and legal compliance.

5.2.C Technical and Analytics Information

If we implement website analytics, cookies, or similar technologies, we may automatically collect technical information such as:

• IP address and approximate location
• Device, browser, and operating system information
• Website usage and browsing activity
• Cookies and similar tracking technologies
• Session identifiers
• User interactions with website features
• Camera or microphone permissions, where enabled or required for specific features

6. How We Use Your Personal Information

Naushera Stays processes Personal Information only for lawful and legitimate purposes connected with the provision of our Services. Depending on the nature of your interaction with us, we may use your Personal Information to:

• respond to enquiries and manage reservations;
• provide accommodation and related guest services;
• verify your identity and comply with applicable legal and regulatory requirements;
• process payments, refunds, and maintain financial records;
• communicate with you regarding your booking, stay, or requests;
• ensure the safety and security of our guests, staff, property, and business operations;
• investigate, prevent, or respond to fraud, security incidents, misuse, or unlawful activities;
• establish, exercise, or defend our legal rights, and comply with lawful requests from governmental, regulatory, judicial, or law enforcement authorities;
• improve our Services, website, and business operations; and
• where permitted by law or with your consent, send you promotional or marketing communications.

We process Personal Information only to the extent necessary for these purposes and in accordance with applicable law.

7. Purposes of Data Processing

Naushera Stays processes Personal Information only for lawful purposes connected with the operation of our Services. We use Personal Information only for the purposes for which it was collected or for other compatible purposes permitted by applicable law.

Reservation Management

• Process and confirm bookings and reservations.
• Manage the booking lifecycle, including modifications, cancellations, check-in, and check-out.
• Verify guest identity and booking information.
• Communicate with guests regarding their reservation, stay, and special requests.

Payments and Financial Administration

• Process payments, refunds, and security deposits.
• Verify payment transactions and address payment-related issues.
• Maintain accounting records and financial documentation.
• Comply with applicable tax, accounting, and financial reporting requirements.

Guest Services

• Respond to enquiries, requests, complaints, and feedback.
• Provide customer support and assistance during and after your stay.
• Issue booking confirmations, invoices, receipts, and other communications.
• Maintain guest preferences to improve future services.

Legal and Regulatory Compliance

• Comply with applicable laws, regulatory requirements, and governmental directions.
• Verify guest identity and maintain records required by law.
• Respond to lawful requests from regulatory, judicial, or law enforcement authorities.
• Maintain records necessary for operational and legal compliance.

Safety, Security, and Fraud Prevention

• Protect the safety and security of our guests, staff, property, and business operations.
• Detect, investigate, and prevent fraud, misuse, unauthorised access, and other unlawful activities.
• Protect our systems and information against security threats and cyber incidents.

Legal Rights and Dispute Resolution

• Enforce our Terms and Conditions, House Rules, and other contractual rights.
• Establish, exercise, or defend legal claims.
• Investigate suspected breaches of our policies or applicable laws.

Service Improvement

Where applicable, we may use information to:

• Improve our website, Services, and guest experience.
• Analyse website usage and booking trends.
• Develop, test, and enhance new features or services.
• Conduct internal research and statistical analysis using anonymised or aggregated information where reasonably practicable.

Business Administration

• Maintain business records and internal administration.
• Conduct audits and compliance reviews.
• Manage insurance, financial reporting, and operational planning.
• Support property management and business operations.

8. Data Security

Naushera Stays is committed to protecting Personal Information against unauthorised access, use, disclosure, alteration, loss, destruction, or misuse. We maintain reasonable technical, administrative, organisational, and physical safeguards appropriate to the nature of the Personal Information we collect and the risks associated with its processing.

Our security measures are designed to preserve the confidentiality, integrity, and availability of Personal Information and may include, where appropriate:

• secure storage of physical and electronic records;
• restricted access to Personal Information on a need-to-know basis;
• staff training and confidentiality obligations for personnel handling Personal Information;
• internal policies and procedures governing the collection, use, retention, and secure disposal of Personal Information;
• secure backup, recovery, and data retention practices;
• periodic monitoring, auditing, and review of our security measures;
• procedures for identifying, investigating, responding to, and mitigating security incidents; and
• appropriate oversight of third-party service providers that process Personal Information on our behalf.

Where we introduce additional digital services, such as online booking platforms, guest accounts, or online payment facilities, we may implement additional safeguards appropriate to those services, including encrypted communications, secure authentication mechanisms, role-based access controls, system monitoring, and the use of reputable third-party payment service providers that comply with applicable security standards.

While we take reasonable steps to safeguard Personal Information, no method of electronic transmission, storage, or processing is completely secure. Accordingly, we cannot guarantee absolute security, and users are encouraged to take reasonable precautions when sharing Personal Information electronically.

In the event of a security incident or data breach affecting Personal Information, Naushera Stays will take such steps as may be required under applicable law, including investigating the incident, taking appropriate remedial measures, and notifying affected individuals or competent authorities where legally required.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any Personal Information.

9. Data Retention and Deletion

Naushera Stays retains Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including providing our Services, complying with legal and regulatory obligations, resolving disputes, enforcing our legal rights, and meeting legitimate business and operational requirements.

The period for which Personal Information is retained depends on factors including the nature of the information, the purpose for which it was collected, applicable legal or regulatory requirements, contractual obligations, and our legitimate business needs. For example:

Once Personal Information is no longer required, and we are no longer under a legal, regulatory, or contractual obligation to retain it, we will securely delete, destroy, anonymise, or otherwise dispose of it using appropriate technical and organisational measures.

Notwithstanding the above, we may retain Personal Information for a longer period where required or permitted by applicable law, or where reasonably necessary to establish, exercise, or defend legal claims, comply with legal or regulatory obligations, prevent fraud, protect our legal rights, conduct investigations, respond to lawful requests from competent authorities, or preserve information that is subject to a legal, regulatory, or litigation hold.

10. Sharing and Disclosure of Personal Information

Naushera Stays does not sell, rent, or trade your Personal Information to third parties for their independent marketing or commercial purposes. We may, however, share Personal Information where necessary to provide our Services, comply with legal obligations, protect our legitimate interests, or operate our business. Where appropriate, we take reasonable steps to ensure that third parties handle Personal Information securely and in accordance with applicable law.

We may share Personal Information with the following categories of recipients:

Payment Service Providers

Banks, UPI service providers, payment gateways, and other financial institutions for processing payments, refunds, and related financial transactions.

Technology and Hosting Service Providers

Third-party providers that host, maintain, or support our website, booking systems, cloud infrastructure, or other technology services necessary for our operations.

Customer Support and Communication Providers

Service providers that assist us in communicating with guests or delivering customer support through email, telephone, SMS, messaging platforms, or other communication channels.

Professional Advisors

Accountants, auditors, tax consultants, legal advisors, insurers, and other professional advisors where necessary for accounting, compliance, legal, insurance, or business purposes.

Analytics and Technology Providers

Where applicable, providers of website analytics, performance monitoring, or similar services that help us improve our website and Services. Where reasonably practicable, such information will be shared in an aggregated, anonymised, or de-identified form.

Governmental and Regulatory Authorities

Government departments, regulatory bodies, law enforcement agencies, courts, or other competent authorities where disclosure is required or permitted by applicable law, legal process, or regulatory requirements, or where necessary to protect our legal rights, investigate unlawful activities, or ensure the safety and security of our guests, staff, property, or business operations.

Accompanying Guests

Where you provide information relating to accompanying guests or authorised representatives as part of a reservation, we may use or disclose such information as necessary to manage the booking, facilitate your stay, or comply with applicable legal requirements.

Third-Party Service Integrations

If we introduce integrations with third-party services, such as online booking platforms, mapping services, communication tools, or payment providers, we may share Personal Information with those providers to the extent necessary to provide the relevant service and in accordance with this Privacy Policy.

We require third-party service providers that process Personal Information on our behalf to implement appropriate security measures and to process such information only for authorised purposes and in accordance with applicable law.

In the event of a merger, acquisition, restructuring, sale of assets, or other business transaction, Personal Information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

11. Your Privacy Rights

Subject to applicable law, you may have certain rights in relation to the Personal Information held by Naushera Stays. We will consider and respond to requests in accordance with applicable legal requirements and our legitimate operational and legal obligations.

You may have the right to:

• Access and Review: Request information about the Personal Information we hold about you.
• Correction: Request correction or updating of inaccurate, incomplete, or outdated Personal Information.
• Deletion: Request deletion of your Personal Information where it is no longer required, where you withdraw your consent (where applicable), or where deletion is otherwise required by law. We may retain certain information where required or permitted by applicable law or for the establishment, exercise, or defence of legal claims.
• Withdrawal of Consent: Where we rely on your consent to process Personal Information, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before your request.
• Grievance Redressal: Raise concerns or complaints regarding our handling of your Personal Information.

Exercising Your Rights

To exercise any of the above rights, you may contact us using the details provided in the Contact Us section of this Privacy Policy. We may request information or documentation reasonably necessary to verify your identity before processing your request.

We will respond to your request within a reasonable period and in accordance with applicable law. In certain circumstances, we may decline or limit a request where we are legally entitled or required to do so, including where compliance would adversely affect the rights of others, interfere with legal proceedings or investigations, or conflict with our legal, contractual, or regulatory obligations.

If you are dissatisfied with our response, you may contact us for further review or pursue any remedies available under applicable law.

12. Cookies, Tracking Technologies and Analytics

Naushera Stays is committed to transparency regarding the use of cookies and similar technologies on our website.

Current Website Practices

At present, our website (www.naushera.stays) does not use cookies, tracking technologies, analytics tools, or other automated mechanisms to collect information about visitors or their browsing behaviour. You may access and browse our website without being subject to such tracking.

Future Implementation

If we introduce cookies, analytics tools, or similar technologies in the future, we will do so in accordance with applicable law and, where required, obtain your consent before deploying non-essential cookies or tracking technologies.

Depending on the functionality of our website, we may use:

1. Essential Cookies: To enable core website functionality, security, authentication, and user preferences.
2. Analytics Cookies: To understand website usage, improve performance, and enhance the user experience.
3. Marketing Cookies: To support advertising, marketing, or similar promotional activities, where implemented and permitted by law.

Where applicable, users will be provided with clear information about the cookies in use and the ability to accept, reject, or manage their cookie preferences through an appropriate cookie notice or consent mechanism.

If we introduce cookies or similar technologies, we may also publish a separate Cookie Policy providing additional information about the types of cookies used, their purposes, and the choices available to users.

13. Third-Party Service Providers

Naushera Stays may engage trusted third-party service providers to perform services or functions on our behalf. Where these providers process Personal Information for us, we take reasonable steps to ensure they process such information only for authorised purposes, maintain appropriate security measures, and comply with applicable law.

Depending on our business requirements, we may engage service providers in the following categories:

1. Payment processing and financial services;
2. Cloud hosting and data storage;
3. Website hosting and technology services;
4. Email, messaging, and communication services;
5. Customer support and customer relationship management (CRM);
6. Analytics and website performance services;
7. Accounting, audit, tax, and financial advisory services; and
8. Legal, regulatory, and compliance advisory services.

Where appropriate, our service providers are contractually required to protect the confidentiality and security of Personal Information and to process it only in accordance with our instructions and applicable law.

We may review and update our service providers from time to time as our business and operational requirements evolve.

14. International Data Transfers

Naushera Stays is based in India and primarily processes Personal Information within India. However, in certain circumstances, Personal Information may be transferred to or processed in other jurisdictions where this is necessary to provide our Services, support our business operations, engage third-party service providers, or comply with applicable law.

Where Personal Information is transferred outside India, we will take reasonable steps to ensure that such information remains protected through appropriate contractual, technical, and organisational safeguards, and that the transfer is carried out in accordance with applicable law.

By using our Services, you acknowledge that your Personal Information may be transferred to and processed in jurisdictions outside India where necessary for the purposes described in this Privacy Policy. We will take reasonable measures to ensure that any recipient handling your Personal Information provides an appropriate level of protection consistent with applicable legal requirements.

Where required by applicable law, we will obtain your consent or provide any additional notices before transferring your Personal Information outside India.

15. Children's Privacy

Naushera Stays' Services are intended for individuals who are at least 18 years of age. We do not knowingly collect Personal Information directly from children or market our Services to them.

Where a reservation includes a child or minor as an accompanying guest, we may collect limited Personal Information relating to that child, such as their name, age, date of birth, or other information reasonably necessary to manage the booking, provide accommodation, or comply with applicable legal requirements. Such information is collected through the parent, legal guardian, or primary booking holder and is processed only for these purposes.

If we become aware that we have inadvertently collected Personal Information directly from a child without appropriate parental or guardian involvement where required, we will take reasonable steps to delete the information or obtain the necessary authorisation, as appropriate.

If you believe that a child has provided Personal Information to us inappropriately or without the necessary authority, please contact us using the details provided in the Contact Us section of this Privacy Policy so that we may investigate and take appropriate action.

16. Marketing Communications

Where permitted by applicable law or with your consent, Naushera Stays may send you marketing communications relating to our Services, properties, promotions, offers, events, or other updates that may be of interest to you.

You may opt out of receiving marketing communications at any time by:

• clicking the unsubscribe link included in our marketing emails;
• following the unsubscribe instructions provided in SMS or other electronic communications, where available;
• updating your communication preferences through your account, where applicable; or
• contacting us using the details provided in the Contact Us section of this Privacy Policy.

Please note that opting out of marketing communications will not affect transactional or service-related communications, including booking confirmations, payment receipts, reservation updates, security notifications, or other communications necessary for the provision of our Services.

We will process your request to unsubscribe or update your marketing preferences within a reasonable period and in accordance with applicable law.

17. Data Breach Notification and Incident Response

Naushera Stays is committed to responding promptly and appropriately to any actual or suspected security incident, data breach, or unauthorised access to Personal Information. Where such an incident occurs, we may take appropriate steps including:

1. promptly assessing the nature, scope, and potential impact of the incident;
2. containing, mitigating, and investigating the incident to prevent further unauthorised access, use, or disclosure of Personal Information;
3. identifying the Personal Information affected, the likely cause of the incident, and any remedial measures required;
4. implementing appropriate corrective actions to strengthen our security measures and reduce the likelihood of similar incidents in the future;
5. maintaining records of security incidents, investigations, and remedial actions taken; and
6. notifying affected individuals and competent regulatory or governmental authorities where required by applicable law or where we consider such notification appropriate in the circumstances.

Where notification is required, we will provide affected individuals with appropriate information regarding the nature of the incident, the categories of Personal Information involved (where known), the measures taken or proposed to address the incident, and any recommended steps they may take to protect themselves.

We regularly review and update our security practices, policies, and procedures to strengthen our ability to prevent, detect, respond to, and recover from security incidents affecting Personal Information.

18. Compliance with Applicable Laws

Naushera Stays is committed to collecting, using, storing, sharing, and protecting Personal Information in accordance with applicable laws, regulations, and governmental requirements.

We regularly review our privacy practices and may update our policies, procedures, and security measures to reflect changes in applicable law, regulatory guidance, industry standards, or our business operations. Any material changes to this Privacy Policy will be communicated in accordance with Section 20 of this Policy.

19. Limitation of Liability and Disclaimers

Naushera Stays takes the privacy and security of Personal Information seriously and implements reasonable technical, administrative, organisational, and physical safeguards designed to protect such information. However, no method of electronic transmission, storage, or processing is completely secure, and no security measure can guarantee absolute protection against all risks.

Accordingly, while we make reasonable efforts to safeguard Personal Information, Naushera Stays does not warrant or guarantee that our systems, website, or Services will be free from unauthorised access, cyberattacks, technical failures, security incidents, or other events beyond our reasonable control.

Where our Services involve third-party service providers, including payment service providers, cloud hosting providers, communication platforms, or other technology partners, such providers operate under their own legal and contractual obligations. Although we take reasonable steps to engage reputable service providers and require appropriate safeguards where applicable, we are not responsible for the independent acts, omissions, security practices, or policies of such third parties.

To the fullest extent permitted by applicable law, Naushera Stays shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive loss or damage arising from or relating to the use of our Services, the transmission of Personal Information, security incidents, system interruptions, or events beyond our reasonable control, except where such liability cannot lawfully be excluded or limited.

Nothing in this Privacy Policy excludes or limits any liability that cannot be excluded or restricted under applicable law, including liability arising from our fraud, wilful misconduct, or any other liability for which exclusion or limitation is prohibited by law.

Our website and Services are provided on an "as is" and "as available" basis. While we make reasonable efforts to ensure the accuracy, availability, and security of our Services, we do not warrant that the website or Services will operate uninterrupted, be error-free, or be free from viruses, malware, or other harmful components. Users are encouraged to take appropriate precautions, including maintaining up-to-date security software and exercising caution when transmitting information electronically.

This section shall be interpreted to the fullest extent permitted by applicable law and shall survive the termination of your use of our Services where necessary to give effect to its purpose.

20. Changes to this Privacy Policy

Naushera Stays may update or revise this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, our business operations, or our data handling practices.

Where appropriate, we will notify you of material changes by updating this Privacy Policy on our website, revising the "Effective Date," or through other appropriate communication channels, such as email or prominent notices on our website.

Your continued use of our Services after the updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Policy to the extent permitted by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, protect, and manage your Personal Information.

21. Contact Information and Grievance Redressal

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of your Personal Information, you may contact us using the details below.

(I) Data Subject Requests

If you wish to access, correct, update, delete, or otherwise exercise your rights in relation to your Personal Information, you may submit a request using the contact details above. To protect your privacy and security, we may request additional information or documentation reasonably necessary to verify your identity before processing your request.

We will consider and respond to your request within a reasonable period and in accordance with applicable law. Where we are unable to comply with a request, we will inform you of the reasons to the extent permitted by law.

(II) Grievance Redressal

If you have a complaint regarding our collection, use, disclosure, or handling of your Personal Information, you may submit a written grievance using the contact details above. We will acknowledge, investigate, and endeavour to resolve your grievance fairly, promptly, and in accordance with applicable law.

If you are dissatisfied with our response, you may pursue any remedies available under applicable law, including contacting the appropriate governmental or regulatory authority or seeking relief before a court or other competent forum, where applicable.

22. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Chandigarh, India, unless otherwise required by applicable law.

23. Acknowledgment

By accessing our website, submitting a booking enquiry, making a reservation, providing Personal Information, making a payment, entering or staying at a property operated under the Naushera Stays brand, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy and that your Personal Information will be collected, used, stored, shared, and otherwise processed in accordance with its terms and applicable law.

By continuing to use our Services, you further acknowledge that:

• you understand the purposes for which your Personal Information is collected and processed;
• you understand your rights in relation to your Personal Information and how to exercise those rights;
• you understand that Personal Information may be shared with authorised third-party service providers where necessary to provide our Services or comply with applicable law;
• you understand that Personal Information may, where necessary, be processed outside India in accordance with this Privacy Policy and applicable law; and
• you acknowledge that, while Naushera Stays implements reasonable safeguards to protect Personal Information, no method of electronic transmission or storage can guarantee absolute security.

You are responsible for ensuring that the Personal Information you provide to Naushera Stays is accurate, complete, and up to date. Where you provide Personal Information relating to another individual, you confirm that you are authorised to do so and have obtained any necessary permissions or consents required under applicable law.

If you do not agree with this Privacy Policy or our data handling practices, you should refrain from providing Personal Information to us or using our Services where such information is required.

If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.